Our clinical governance team investigate all incidents reported to Florence thoroughly and with sensitivity. We’ll listen to you, look after you and your service users, and work to find the best outcome for all parties involved.
We are advocates for both the organisations we work with and our care professionals, and our clear incident management process always treats you with empathy and fairness.
Always report
We aim to resolve any reported incident within four weeks. We review every incident and update our processes with what we learn, keeping our workforce safety up to date and ever-evolving.
If an incident involving a Florence professional happens at your hospital or care home, we’ll work with you to resolve it, from initial report to resolution.
Using the right documents to gather statements and reflective accounts can make investigations simpler and more efficient. Here are four templates you can use if an incident happens at your hospital or care home.
Frances Kyprianou
Director of Nursing & Governance
Frances Kyprianou
Director of Nursing & Governance
Frances is a passionate and driven registered nurse dedicated to inspiring safe, quality care with over 15 years of experience. Previously to Florence, Frances worked at Sonderwell and Better Healthcare Services, specialising in quality assurance, governance and clinical operations. She brings a wealth of knowledge across social care, complex care, the NHS and more. Frances joined Florence in 2024 as Director of Quality & Governance.
Louise Morris
Head of Nursing and Governance
Louise Morris
Head of Nursing and Governance
Louise is an adult nurse with over 20 years experience. She manages clinical incidents and often meets care professionals virtually to offer support or clarify if incidents are complicated.
Part of her role is to review lessons learned from clinical incidents. This includes making changes to Florence policies and training content. Louise loves to meet Florence nurses, care assistants and support workers, and hear their ideas to improve practice.
Mohammed Alom
Quality Assurance Officer & DDPO
Mohammed Alom
Quality Assurance Officer & DDPO
Mohammed has been the deputy data protection officer and quality assurance lead at Florence since 2018.
He’s in charge of the incident management system, deals with adverse events correctly and effectively, and supports care professionals through investigations. He also works with external bodies like the NMC, police and safeguarding.
He oversees the incident management system, deals with adverse events correctly and effectively, and supports care professionals and healthcare organisations through investigations. He also works with external bodies like the NMC, police and safeguarding.
Lauren Clark
Safeguarding and Governance Officer
Lauren Clark
Safeguarding and Governance Officer
Lauren works closely with care professionals to make sure incidents get handled quickly and efficiently. She also takes care of Florence policies and helps prepare for regulatory audits, like those conducted by the Care Inspectorate.
Gary Stevenson
Registered Manager for Northern Ireland
Gary Stevenson
Registered Manager for Northern Ireland
Gary is our Registered Manager for Northern Ireland. He’s been a registered nurse for 10 years and has worked with Brain Injury, Care of the Elderly, Intensive Care, Infection Prevention and Control.
He supports Northern Irish Nurses with clinical issues and to maintain their professional registration through supervisions, appraisals, re-validation, support and management of clinical incidents.
Jen Fyvie
Branch Nurse and Registered Manager, Scotland
Jen Fyvie
Branch Nurse and Registered Manager, Scotland
Jen is the branch nurse and registered manager for Florence in Scotland. She’s been a registered nurse for 14 years and has been working as a clinical lead for the last 5 years.
She supports Scottish nurses with clinical issues and maintaining their professional registration through supervisions, appraisals, revalidation support and management of clinical incidents.
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