Hear from the care professionals at Florence
I’d recommend Florence to anyone wanting flexibility.” ”
I’d recommend Florence to anyone wanting flexibility, without office staff asking why you don’t pick up shifts. You can change your availability to suit you.
Other agencies made me feel I was pressured, or being pushed to work. With Florence, I’ve built up relationships with care homes and staff and go back to the same ones regularly.
Natasha - Care assistant
From my first conversation I thought wow! ”
I joined Florence because of my consultant - he is amazing. From my first conversation with him, I thought wow! He is efficient and amazing at building relationships. All my nurse friends have also moved to work for Florence.
I'm also very impressed with what the wider Florence team is doing with the app and their approach to NHS nurses, too - it seems like Florence is going places.
Terri Ann - A&E nurse
I have come to love my job thanks to Florence. ”
What I love the most about using Florence is the prompt response I get whenever I encounter difficulties on the job. I message the team using the app and the response is polite, and always solves my issues.
Florence stands out in comparison with other agencies and banks. It's very flexible. You can book all your shifts, send timesheets whenever you, cancel shifts and get upcoming shift notifications on your timeline - all through the app.
Working with other agencies was so much harder - and also stressful getting paid. It's not like this with Florence.
Emmanuel - Care assistant
I’ve found that I get more shifts with Florence, so now I only use Florence ”
I made a decision to go into agency work full-time to work around childcare. I’ve been with a couple of other agencies before and Florence has been the best.
The app makes life a lot easier compared to other agencies; you can just look on the app to see what shifts are available. The team, and my consultant, have been a great support too.
Iola - Community nurse
I like how easy and flexible it is with Florence ”
I choose Florence as I needed flexible work to fit around my course demands while I am studying. It works perfectly as I choose my hours and fit shifts around my studies.
I like how easy it is with Florence - there is no one ringing and hassling me. I love being able to contact the support team via the chat functionality. I love that I can do everything through the app, but I know there is someone on the end of the phone if I need them.
Megan - Support Worker
The Florence app makes it much easier to maintain a great work-life balance. ”
This might sound like a cliché, but the main difference between Florence and other agencies is that with Florence, you really are in control of your work-life balance. With Florence there’s never any expectation or pressure to pick up extra shifts, unless I want to do them.
I can plan my shifts around my kid’s activities. Sometimes I can book shifts months in advance, which is really handy because I have a young family.
Keith - Care assistant
We care, because you care
We love to celebrate the diverse stories of our care professionals. Meet the star award winners at Florence who go above and beyond to deliver exceptional care.
Don't just take our word for it
Got questions?
We’ve got answers
Got a question? See if we’ve answered it here. It’s usually the fastest way to get the info you need.
How do I register with Florence?
- Simply download the Florence app.
- You can complete your entire registration process via the app.
- The team will be in touch to offer support.
- Enter your postcode and basic details to see if there are shifts available near you.
- If shifts are available, you can go ahead and complete registration.
- If there aren’t any shifts near you, we’ll put you on our waiting list and contact you when things change.
Find out which documents you need to register here.
How long will it take to sign up?
It can take as little as 3 working days to register with Florence. If all your documents are eligible and in date, we are able to approve your application quickly. References and security checks often take the longest to sort out, so we recommend getting these ready first. We’ve put together a handy guide to registration here.
How will I get paid?
You’ll get paid directly into your bank account every Thursday. If you need to get paid faster, we offer an ‘Instant Pay’ option: you can receive up to 60% of your pay when your timesheet gets approved (for a £1 admin charge).
I have completed registration with Florence – how do I access Florence Academy?
Log in to Florence Academy with the same details you use to log in to Florence.
You will be able to take all Academy courses and download course certificates for free.
What information will I be able to see before booking shifts?
In the app, you’ll be able to filter shifts by:
- Hourly rate.
- Distance from your address.
- Shift type (day or night).
- Break information (length of time; paid or unpaid).
- Travel and parking information.
- How other care professionals have rated the care provider.
Does Florence offer holiday pay?
You’ll earn holiday pay every time you work a shift, and we’ll include it with your pay every Thursday. You can choose to take holiday whenever you like, using the holiday pay you’ve saved. You’ll see the gross amount – hourly rate, plus holiday pay – for each available shift on the Florence app. We’ll break down hourly pay and holiday pay on your payslip, too, so you’ll know how much you’ve accrued.
Do you offer visa sponsorship?
We do not currently offer visa sponsorship, but if you’re currently in the UK on an eligible visa and have enough relevant care experience, you can register with Florence.
Do you offer any training?
If you’re a care organisation, you can provide world-class online training to your team via Florence Academy for business, including the Care Certificate. Choose and assign from 100+ online courses, track progress at-a-glance and send auto-reminders so your team’s training never goes out of date.
If you’re a care professional, you can train for free in our e-learning space for health and social care professionals, Florence Academy.
Florence care professionals can take free mandatory courses during registration. Once you’re fully registered, you’ll have free access to all 100+ courses, which you can use for your professional development.
If you’ve never worked in care before, we offer a free Pathway to Care course. This includes everything you need to know to begin working in health and social care, so it’s a great way to kick-start your career.
Non-Florence care professionals can take courses for free and then choose to buy a certificate for £2.99 + VAT.
Got another question?
Head to our help centre to search frequently asked questions, or chat to us now.
What pay rates can I expect when working for Florence?
Our rates are set by the NHS trusts and the social care organisations we work with. This means the rates can change depending on your location, skills and preferences.
Rates can also change depending on the staffing needs of a care organisation or area – for example, if more care professionals are needed to fill shifts in a particular area, rates can go up.
Here’s a guide to the sort of rates you might see for advertised shifts:
NHS
Nurse: £20 – 51 per hour.
Social Care
Nurse: £22.50 – £50 per hour.
Care assistant/support worker: £12 – 23 per hour.
Once you’re fully registered, you’ll be able to see all the roles and rates available near you.
Where do you have shifts?
We have shifts available across the UK in the social care sector and NHS. To find out if we have shifts near you first download the app, submit your basic details, including your postcode, and we’ll tell you if there are shifts currently available near you. If there isn’t any work nearby, we’ll add you to our waiting list. When shifts do become available, we’ll email you so you can continue registering.
Which documents do I need to register with Florence?
You can see which documents you need to register with here.