As a Florence professional, you can count on us to be there for you - every step of the way

Guide: Incident support for healthcare professionals

How you’re supported through an incident

If you’re involved in an incident at a hospital or care home, we’ll be there for you every step of the way. Here’s what you can expect to happen:

1. Initial report

People can report incidents to us 24 hours a day via We’ll log details about the adverse event on our Incident Management System (IMS).

2. We’ll reach out

Next, you’ll hear from a member of our governance team, who will work alongside you as the investigation progresses.

3. We’ll support you

If the event gets referred to an external agency (Safeguarding, Adult Support and Protection, NMC or police, for example), we’ll support you throughout.

4. We’ll take action

Depending on the outcome of the investigation, we might issue a warning letter, provide additional training or take another action.

5. A resolution

We aim to resolve incidents within four weeks, although events involving external agencies may take longer to conclude.

Incident documents

This site is registered on as a development site. Switch to a production site key to remove this banner.