FAQs

Florence is for NHS and social care providers looking to fill shifts with trusted nurses, care assistants and support workers.

Florence is used by a range of care settings including care homes, nursing homes, supported living homes, NHS and private hospitals, domiciliary care services, complex care services and mental health services.

You set your own rates but must comply with the minimum wage rate.

We provide nurses, carers, support workers with a variety of skills.

Florence is a staffing app for NHS and health and social care organisations. We work with 1000s of businesses across the UK to help them take control, save money and spend less time organising their staff. Our app allows you to manage your schedule, fill any shift gaps quickly and track all of your staff costs.

91% of our users find it super easy to use and we are always at hand if you need a refresher training session for you and your teams.

With Florence, you can be up and running in minutes. Book a demo to get started.

Yes. You can post shifts, review applicants and approve timesheets at anytime from anywhere.

Absolutely. At Florence we encourage continuity of care as much as possible and have a favourites feature so you can invite staff back, again and again.

Florence is a pay as you go service, you only pay when you fill shifts with us.

Yes, you can add as many users as you need.

We understand you might need to print off your staff’s certificates from time to time. So we’ve added a button to make this easy for you to do if you need to.

Yes we interview every professional who joins Florence and perform rigorous background checks covering relevant training and qualifications, right-to-work and criminal history.

You’ll earn holiday pay every time you work a shift, and we’ll include it with your pay every Thursday. You can choose to take holiday whenever you like, using the holiday pay you’ve saved. You’ll see the gross amount – hourly rate, plus holiday pay – for each available shift on the Florence app. We’ll break down hourly pay and holiday pay on your payslip, too, so you’ll know how much you’ve accrued.

We do not currently offer visa sponsorship, but if you’re currently in the UK on an eligible visa and have enough relevant care experience, you can register with Florence.

If you’re a care organisation, you can provide world-class online training to your team via Florence Academy for business, including the Care Certificate. Choose and assign from 100+ online courses, track progress at-a-glance and send auto-reminders so your team’s training never goes out of date.

If you’re a care professional, you can train for free in our e-learning space for health and social care professionals, Florence Academy.

Florence care professionals can take free mandatory courses during registration. Once you’re fully registered, you’ll have free access to all 100+ courses, which you can use for your professional development.

If you’ve never worked in care before, we offer a free Pathway to Care course. This includes everything you need to know to begin working in health and social care, so it’s a great way to kick-start your career.

Non-Florence care professionals can take courses for free and then choose to buy a certificate for £2.99 + VAT.

Got another question?
Head to our help centre to search frequently asked questions, or chat to us now.

Head over to our help centre where you can find more information on registering to Florence, shifts and payments and much more.

Our neutral vendor offering is a separate company from our staffing company. We let our customers decide whether to add Florence’s staffing business to their panel. There is no obligation to do this.

If you choose to add Florence to your panel, it is treated as every other agency in that tier. Florence will receive the shifts at the same time and get no preferential treatment.

Our system uses rule-based algorithms to match staff to your shifts, which you control. Simply put, our system keeps it fair and neutral.

You now have a public profile, so it’s much easier to share your achievements with your employer.
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When you download your certificate, you’ll see a link and a candidate number. Simply share the link and candidate number with your employer: they can use this information to view all the certificates (with dates) on your public profile.
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You can share your certificates on social media by linking to your public profile, too.
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We now charge a small fee to download our certificates. When you pay for your certificate, it’ll appear on your public profile.

Once you’ve added your staff to your account they will be alerted by email with a link to sign up. From this point they are free to access their account at any time, from any device.

Please don’t approach Florence care professionals directly for statements. Instead, let us work with you to investigate so that we’re both fully aware of the context.

We’ll contact the care professional involved, share concerns and request a statement on your behalf. If you have any specific questions that you’d like us to ask, please pass them on. We’re also happy to arrange follow-up questions after a statement has been shared with you.

If you want to speak to someone about an ongoing investigation, please contact incidents@florence.co.uk.

The best way to report an incident to Florence is by email, so that both parties have a record of what was reported and when. Send a brief outline of what happened to incidents@florence.co.uk. If you need advice about whether the issue is reportable, please speak to your account manager.