How we
support you

As a Florence professional, you can count on us to be there for you - every step of the way, every stage of you career.

Support you can expect

We're here for you throughout your professional life. You can rely on us for help in four important areas...

The Florence team - here to support nurses and care professionals

24/7 customer support

Our team are here to support you – on your terms. We won’t hassle you or make demands of you – but we’re always here when you need us.

You can contact us 9 – 5 pm on the phone or via live chat 24/7 for emergencies.

Get in touch

Free professional learning for health and care professionals

Free professional learning and development

Being a Florence care professional means you can take courses and earn certificates at your own pace, anytime – at no cost.

Choose from 100+ accredited health and care courses on Florence Academy.

Find out more

If an incident happens, we're there for you

Our clinical governance team—run by our Chief Nurse and supported by governance specialists (including nurses)—investigates all incidents reported to Florence thoroughly and sensitively.

We are advocates for our care professionals, and our clear incident management process always treats you with empathy and fairness.

Find out more

Nurses providing professional support and guidance

Professional guidance for nurses

Our clinical team of experienced nurses are here to offer you professional guidance and answer any questions you have about your practice. We also offer a free online course to all our nurses.

We offer NMC revalidation support, which you can request by contacting our team at any time.

Get in touch

Meet some of your support team at Florence

Frances Kyprianou

Director of Nursing & Governance

Frances Kyprianou

Director of Nursing & Governance

Frances is a passionate and driven registered nurse dedicated to inspiring safe, quality care with over 15 years of experience. Previously to Florence, Frances worked at Sonderwell and Better Healthcare Services, specialising in quality assurance, governance and clinical operations. She brings a wealth of knowledge across social care, complex care, the NHS and more. Frances joined Florence in 2024 as Director of Quality & Governance.

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Stephen Paul

Customer Service Lead

Stephen Paul

Customer Service Lead

Stephen Paul is our Customer Operations Lead. He ensures our teams are on top of your questions and issues. Whether you’re one of our clients or part of our workforce, his team is here to listen, solve problems, and get you the answers you need. They’re all about clear communication and finding solutions that keep things running smoothly.

Andrew Owens-Smith

Candidate Management Lead

Andrew Owens-Smith

Candidate Management Lead

Andrew has been with Florence since 2021 and manages the Candidate Management Team. They ensure that health and social care professionals can seamlessly join the platform.

Andrew also supervises ongoing compliance of health and social care professionals by working with the Governance Team to ensure training, professional registrations and certifications are kept up to date.

Sara Teferi

Audit & Compliance Manager

Sara Teferi

Audit & Compliance Manager

Meet Sara, our Audit and Compliance Manager for the NHS team. She plays a crucial role in ensuring our professionals meet all compliance and training standards and stay compliant. Sara’s dedication and expertise help us maintain the highest quality of care and service.

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How we support you

Support you can expect

Meet some of your support team at Florence

How we
support you